Diagnose
operational waste and inefficiency using Lean and industrial-engineering methods, and design leaner, standard-work-based processes
Build the expertise to transform business operations
Executive Certificate Programme in Operational Excellence
A programme that equips learners to integrate proven operational methodologies with digital and AI-led technologies through an operational excellence course to reshape operations today.
9 monthsof Live online interactive weekend sessions
2 daysof IIM Mumbai campus immersion
Capstone projectSolve real-world operational challenges
Executive Alumni StatusGet a prestigious IIM Mumbai certification
The need for high-performing, intelligent operations
is growing rapidly
of CEOs expect AI to bring a high or medium degree of change to their operational capabilities.
of executives report redesigning end-to-end processes with AI at the core.
of organisations are more likely to advance when data, AI, automation and talent work together.
Based on industry reports
Applications Open
OpEx roles are being reinvented to
realize higher business value
Operations leaders
Managers of plants, hospitals, hubs and service operations
From
Meeting output and quality targets
To
Proving and improving performance with data
What this means
Use real-time data and predictive insights to anticipate risks and improve performance.
Build the capabilities that define a
modern emerging OpEx leader
Build the expertise to lead operational excellence
- Integrate strategy, processes and technology across OpEx.
- Apply AI and analytics to improve operational performance.
- Build structured problem-solving capabilities through proven OpEx methodologies.
- Translate learning into practice through an applied capstone project.
- Gain IIM Mumbai certification and Executive Alumni Status.
Designed for working professionals
-
Live online weekend sessions. -
Direct access to faculty and industry experts. -
Cross-industry insights across manufacturing, process industries and services. -
Hands-on exercises based on operational challenges. -
Peer learning and exchange of industry perspectives.
- The concept of Strategy
- Strategy Fit
- Understanding the Trade-offs
- Strategy Hierarchy
- Need for the Strategy
- Perspective of World-Class Operations
- Product-Process Matrix
- Types of Facility Layouts (Process/Cell/Product)
- Product Life cycle
- Types of Production Systems (Job/Batch/Mass/Continuous)
- Decoupling Point and its implications
- Types of Manufacturing Strategy (ETO/MTO/ATO/MTS)
- Operations Performance
- Competitive Priorities
- Order Winner and Qualifiers
- Manufacturing Process characteristics
- Types of Services and Service Characteristics
- Types of Supply Chain
- Supply Chain Performance
A. Productivity Through Industrial Engineering
- Fundamentals of Productivity and Productivity Improvement
- Work Content Analysis and Its Applications
- Method Study – Improvement Tools: Process Chart, Multiple Activity Chart
- Work Measurement – Stopwatch Time Study, Work Sampling, MOST, MTM
A. Lean Principles and Waste Elimination
- Value-Added and Non-Value-Added Activities
- Muda-Mura-Muri
- Waste Elimination – TIMWOODS
- Lean Principles and Customer Value
- The concept of Pull vs Push Systems
B. Lean Tools and Workplace Management
- 5S and Visual Management
- SMED – Small Batch Size
- OEE (Six Big Losses)
- Andon, Poka-Yoke, Kaizen, Gemba, Hoshin Kanri, Jidoka, Heijunka, TPM
- The concept of Value Stream Mapping
C. Lean Leadership – Beyond Tools
- Linking Operations Improvement with Business Goals
- Employee Ownership, Capability Building and Strategic Alignment
- Nurturing Lean Leadership
- The concept of Process Mapping
- SIPOC Diagram
- Capacity and Bottlenecks
- Throughput and Capacity Analysis
- Cycle Time, Takt Time and Lead Time
- Little’s Law
- Process Variability
A. Quality Management and Excellence
- Fundamentals of Quality Management
- 7 QC Tools
- Root Cause (Why-Why) Analysis
- Fishbone Diagram
- Juran’s Trilogy
- Cost of Quality
- Quality Function Deployment (QFD)
- Fault Tree Analysis (FTA)
- Failure Mode and Effects Analysis (FMEA)
- Quality Excellence Frameworks
B. Statistical Quality Control and Process Capability
- Control Charts and Process Monitoring
- Process Capability Analysis
C. Six Sigma and DMAIC
- Six Sigma Principles
- DMAIC Methodology
- Types of Inventories
- Selective Control of Inventory
- Basic Inventory Models and Inventory Policies
- Importance of and Need for Supply Management
- Portfolio Classification (Kraljic Matrix)
- Role of Purchasing in Competitiveness
- Logistics and Warehouse Operations Management
A. Foundations and Descriptive Analytics
- Data-Driven Operations and Supply Chain Management
- Data Collection, Preparation and Visualization
- Descriptive Analytics: What happened?
- KPI Analysis and Performance Dashboards
- Business Intelligence and Data Visualization
B. Diagnostic, Predictive and Prescriptive Analytics
- Diagnostic Analytics: Why did it happen?
- Statistical Analysis and Root Cause Identification
- Predictive Analytics: What is likely to happen?
- Forecasting, Demand and Risk Prediction
- Prescriptive Analytics: What should be done?
- Optimization and Data-Driven Decision Making
C. Generative AI, LLMs and Agentic AI
- Generative AI for Operations and Supply Chain
- Large Language Models (LLMs) for Analysis and Decision Support
- AI-Assisted Reporting, Knowledge Management and Problem Solving
- Agentic AI and Autonomous Decision Support
- AI Agents for Planning, Monitoring and Exception Management
- Human–AI Collaboration
D. Industry 4.0/5.0 and Sustainable Operations
- IoT, Digital Twins, AI/ML and Smart Operations
- Industry 4.0 and Industry 5.0 Applications
- Sustainable Operations and Circular Economy
- Resource, Energy and Carbon Efficiency
- Digital Technologies for Sustainable Operations
The project brings the programme together where participants apply Lean, industrial engineering, quality, productivity and digital tools to a live operational challenge.
Immersive learning
Lead Operational Excellence that delivers measurable impact
Run
data-driven improvement projects using DMAIC, SPC and root-cause analysis.
Measure
productivity and OEE against best-in-class benchmarks.
Plan
schedule, and deliver improvement and capital projects aligned with the competitiveness objective of an organization
Understand
Industry 4.0, digital twins and AI/ML for better operational decisions.
Lead
OpEx transformation by building the business case, prioritising initiatives and sustaining continuous improvement.
Learn the toolkit behind high-performing operations
38 tools & methods
Shape the Future of Operations with an
IIM Mumbai Certification
Apply now
The IIM Mumbai Advantage
Learn at a prestigious institution recognised for management education, research and industry engagement. With its roots in industrial engineering, IIM Mumbai brings decades of depth in operations and supply chain management, making it a natural home for professionals advancing in Operational Excellence. Its faculty's expertise in Lean, quality, industrial engineering and smart manufacturing directly shapes the programme, integrating classroom knowledge with relevant practical inputs from industry professionals.
Ranked 6th in Management Institutes in India
Top 10 Ranked amongst the MBA programs
Designated nodal hub for capacity building for supply chain
Learn from highly accomplished
IIM Mumbai faculty
Prof. Milind M. Akarte
Professor, Operations & Supply Chain Management
Smart manufacturing, additive manufacturing, manufacturing strategy, industrial engineering
Prof. Balkrishna E. Narkhede
Professor, Operations & Supply Chain Management
Lean manufacturing, supply chain management, project management, industrial engineering, smart manufacturing
Prof. Veepan Kumar
Assistant Professor, Operations & Supply Chain Management
Industry 4.0, digitalisation in manufacturing, smart manufacturing, smart and digital supply chain
Eligibility Criteria
Ready to redefine operational excellence?
Minimum 1 year of work experience
Graduate (10+2+3), or diploma holder with a minimum of 50% (10+2+3 only) from a recognised university (UGC / AICTE / DEC / AIU / State Government / recognised international universities) in any discipline
Enrolment Process for the Operational Excellence Course
Apply for the programme
Submit details and documents
Await selection
Join programme
Operational Excellence Programme Course Fee
Programme fees
₹2,60,000 + GST extra
Application fee
₹2,500 + GST extra
Payment modes
Internet banking
Credit/debit card
UPI payments
Transform your talent by nominating them for the next level
Special pricing for corporate nominations
*GST at 18% extra as applicable.
*Fees paid are non-refundable after the commencement of the programme.
*Travel, accommodation, and other personal expenses related to the campus immersion will be borne by the participants.
Fees is inclusive of Executive Alumni Status & Study Materials: INR 5000 for each
About TalentSprint, Part of Accenture
Frequently asked questions
As operations become more data-driven, automated and AI-enabled, organizations need leaders who can modernize processes, strengthen the data foundation, reshape work and talent, and connect business and technology around shared outcomes. Organizations with fully modernised processes are already outperforming peers in revenue growth, productivity and the ability to scale AI.
Operational Excellence roles are being reinvented to deliver higher business value. The programme is designed for operations leaders, engineers and quality professionals, supply chain and process excellence professionals, shared services leaders, and transformation and functional leaders who want to make that shift. It broadens your role from improving individual processes to leading operational transformation. You will integrate proven Operational Excellence methodologies with data, digital technologies and AI, and apply them to a real operational challenge through the capstone project. This prepares you to take on greater responsibility for performance, improvement and transformation initiatives that deliver measurable business impact, backed by an IIM Mumbai certification and Executive Alumni Status.
The programme is designed for working professionals with:
- Minimum 1 year of work experience
- Graduate (10+2+3), or diploma holder with a minimum of 50% (10+2+3 only) from a recognised university (UGC / AICTE / DEC / AIU / State Government / recognised international universities) in any discipline
You will develop an end-to-end perspective of Operational Excellence across strategy, processes, technology and transformation. The programme covers established approaches such as VSM, SPC, DMAIC and OEE, alongside analytics, generative AI, agentic AI and digital twins, with opportunities to apply your learning through cases, hands-on exercises and a capstone improvement project.
The programme brings together proven Operational Excellence methods and emerging technologies in one applied learning experience. It combines:
- An end-to-end OpEx perspective
- AI-led operations
- Hands-on application
- Interaction with academic and industry experts
- A capstone improvement project
- A prestigious IIM Mumbai certification with Executive Alumni Status
Lead the future of operations. Start at IIM Mumbai.
Have questions? Connect with programme advisors.
IIM Mumbai Operational Excellence Course Overview
The operational excellence course from IIM Mumbai is a nine-month Executive Certificate Programme designed for practicing managers, engineers and functional leaders seeking to improve organizational operations. The programme combines live, instructor-led online sessions with a two-day campus immersion. Participants develop capabilities in operations and supply chain strategy, industrial engineering, Lean management, process analysis, quality management, Six Sigma and DMAIC, inventory, procurement and logistics.
The curriculum also explores operations and supply chain analytics, generative AI, large language models, agentic AI, Industry 4.0/5.0 and sustainable operations. Case discussions, hands-on exercises and a capstone improvement project connect the learning to operational challenges, with the project presented during campus immersion. Participants meeting the prescribed assessment, attendance and fee requirements receive a Certificate of Completion from IIM Mumbai.